Kunal replied, “First and foremost he wants us to work on a powerful communication inviting more and more youngsters to join this call centre.” He further explained to Pritish how the Caribbean envisioned a great endeavour. His only concern Kunal explained to Pritish was of the falling numbers of youngsters making up their minds to join call centres. The media expose on growing numbers of drug abuse, illicit relationships in office and other malpractices in the BPO sector had started discouraging youngsters in hopping on to the bandwagon. Pay package was never a problem but the market was getting flooded with rumours of BPO employees opting for part time escorts (mostly females) or gigolos (toy boys) by sometimes day and sometimes late nights.
After having taken stock of the enlightening conversation Pritish had with Kunal, he glanced at his watch. Ticking 5 minutes remaining to 1 pm, Pritish turned to Kunal who was busy filing back the papers he had taken out some time back.
Pritish asked Kunal, “Would you mind joining me for lunch?”
“No! I am taking Sonia out for lunch. She needs to be made a thing or two understood. I envision her handling the Caribbean account.” said Kunal.
Pritish promptly inquired, “Are you sure she will be able to handle it?”
“Don’t you worry Pritu, Sonia is an MBA and she should learn a thing or two a little faster than we expect from her. I will meet you in the Thought Room.,” signed off Kunal.
Pritish dialled Stella’s extension to inquire about whether she had ordered the lunch for both of them.
“Chicken masala with tandoor roti, I kept it ordered for you dear. Once it arrives shall join you” replied Stella.
After the ordered food arrived Stella joined Pritish. Exchanging a few romantic glances, both wrapped up the lunch to team up again in the Thought Room at sharp 2.30 p.m.
Pritish was impressed to see his team come together with a little bit of higher energy levels. Once again the team settled down to start with the brain storming session. Pritish rose from his chair with a white board marker in his hand. Turning his attention to the team, he began talking.
“All of us are aware that we are about to start serving a new client. It is a Caribbean company that is poised to set up a call centre catering to selected countries. Thankfully guys back here in India will no more have to resort to ugly accents that alienate them from their real self.” said Pritish.
As he breathed a little to continue further, he was interrupted a call on the phone installed at the centre of the table. It was the receptionist on the other end informing Pritish of an important invitation that had arrived by courier.
Pritish frowned, “Why am I supposed to receive a courier? You have been doing it for the past two years ever since you were appointed to illuminate our reception zone.”
“I agree with you Sir! But this seems to be a special invitation that has not arrived through an ordinary courier. It needs to be hand delivered with the concerned person accepting it personally. It is packaged in a special way. If you can just make yourself available for five minutes?” hung up Rebecca.
After having taken stock of the enlightening conversation Pritish had with Kunal, he glanced at his watch. Ticking 5 minutes remaining to 1 pm, Pritish turned to Kunal who was busy filing back the papers he had taken out some time back.
Pritish asked Kunal, “Would you mind joining me for lunch?”
“No! I am taking Sonia out for lunch. She needs to be made a thing or two understood. I envision her handling the Caribbean account.” said Kunal.
Pritish promptly inquired, “Are you sure she will be able to handle it?”
“Don’t you worry Pritu, Sonia is an MBA and she should learn a thing or two a little faster than we expect from her. I will meet you in the Thought Room.,” signed off Kunal.
Pritish dialled Stella’s extension to inquire about whether she had ordered the lunch for both of them.
“Chicken masala with tandoor roti, I kept it ordered for you dear. Once it arrives shall join you” replied Stella.
After the ordered food arrived Stella joined Pritish. Exchanging a few romantic glances, both wrapped up the lunch to team up again in the Thought Room at sharp 2.30 p.m.
Pritish was impressed to see his team come together with a little bit of higher energy levels. Once again the team settled down to start with the brain storming session. Pritish rose from his chair with a white board marker in his hand. Turning his attention to the team, he began talking.
“All of us are aware that we are about to start serving a new client. It is a Caribbean company that is poised to set up a call centre catering to selected countries. Thankfully guys back here in India will no more have to resort to ugly accents that alienate them from their real self.” said Pritish.
As he breathed a little to continue further, he was interrupted a call on the phone installed at the centre of the table. It was the receptionist on the other end informing Pritish of an important invitation that had arrived by courier.
Pritish frowned, “Why am I supposed to receive a courier? You have been doing it for the past two years ever since you were appointed to illuminate our reception zone.”
“I agree with you Sir! But this seems to be a special invitation that has not arrived through an ordinary courier. It needs to be hand delivered with the concerned person accepting it personally. It is packaged in a special way. If you can just make yourself available for five minutes?” hung up Rebecca.
No comments:
Post a Comment