IN THE SORRY STATE OF AMAZON.COM

Book lovers aren’t fools!

I being a book lover am not a fool for sure.

For years that I’ve been addicted to reading and writing as well, books have been a way of life.

So far so good, life was dreamlike in the company of good books, great authors and gigantic publishers until the Amazon.Com mishap occurred. I was indeed left feeling like a fool!

Since I was ordering Rishi Kapoor’s Autobiography, an option showed up mentioning that customers were also interested in buying Karan Johar’s Autobiography. To me, this seemed like a great combination. Even though Karan Johar’s book was announced to be a paperback, I had very little to grow concerned about. I sealed the deal and eagerly awaited the arrival of both books.

Both books arrived as per the conveyed schedule. But the big surprise was yet to be opened. On unsealing the package, which held Karan Johar’s Autobiography, I was left miffed. Even though it was a paperback, it wasn’t an original copy. The book looked as bad as one of those counterfeits, which are sold across innumerable traffic signals.

The compressed photograph on the top

The elements, which accompanied the book, were not trustworthy.

A handwritten note - Have a Good Read!! J , stamped by the dealer who had sent me across the book. His massive signature provided the much unrequited tease.

The handwritten note by the sender

Talking about the book, the cover looked dull. The author or the subject matter’s photographs were stretched, compressed and badly edited. The colors looked dull. The edges revealed the fact that the book might have been used by someone, badly manhandled and exchanged or sold thereafter. One of the inner pages carried the dealer’s stamp again. They were arranged in the wrong manner. The cut marks were visible (seems like someone Xeroxed the book before it went for final publishing). Pages were missing. Most of the pages repeated or disorganized. The photographs printed within were of poor quality. Print on some pages already looked faded.

The bad quality of photographs inside

The missing pages

The stamp on one of the inner pages

The tattered cover

Bad quality

The visible cut marks 

In short, Amazon.Com took me on a joyride (which was unexpected). On being displeased by the delivery, I had initiated a chat on Amazon.Com and demanded a replacement. But I was told, the book itself is out of stock. I still decided to go against my wish and retain the copy to continue reading. But when I discovered that many pages were missing, I couldn’t resist requesting them to help me return it. Right now, I am waiting for the refund to take place (of which, I am very less hopeful about).

Having said that, I also wish to know, is this a negative propaganda against Amazon.Com? Are some sellers queuing up to tarnish the image of Amazon.Com? It would be interesting to know the inner story or a discreet scandal in making.

I haven’t heard about a name like Nani-Intaya Consultant and Associates. But they being located in Delhi made my head turn otherwise. After the fiasco, these guys also had the audacity to send across an email to me:

Dear Buyer

This is to inform you that yours valuable money have been initiated back to yours account as a refund.

"We're sorry to hear about your experience with the purchase. We aim to offer quality satisfaction for all of our customer and will do whatever it takes to take care of you. Please feel free to contact us on +91-9910365748. Replacement of the purchase is always there for you. Thank for the opportunity to make this right. We've made changes to the way we operate to ensure this doesn't happen again. Your are our top priority."

It will be very kind of you if you receive yours refund back kindly notify us also and Hope you will not mind to give us some good feedback for our generous customer service via Amazon.in

Hoping to see You again :)

Thanking you.

Regards,

Nani-Intaya Consultant And Associates

New Delhi

PS: The language of this letter is questionable too.

I am disturbed that Amazon.Com is yet to drop this seller from its list of dealers on marketplace. I am equally disturbed to see how these guys are communicating with me.

If Amazon.Com can do something so hideous, I have no trust left in placing online orders for books. At the same time, it concerns me about the state of the author, the publisher. Do the author, the publisher, the printer, the editor know that counterfeit copies of an original book are sold on Amazon.Com?

If this is the state of what online shopping of books is all about then I regret to say, “We are in the sorry state of Amazon.Com”.

-Virtuous Vociferous

357 DAYS MORE TO DO A LOT MORE

Some days ago while writing about the first five days of 2014, I decided to turn this into a habit. The habit that helps me to remain indulged with my everyday life. Thus arrived next three days of 2014; as expected they were unpredictable. From meeting new people to new conversations and from imagining a deal to be finalized to seeing it go bust. Everything within a span of three days (72 hours). But the grit to do a lot more doesn’t cease. My body language says that I am restless. That is for the world to make an opinion about. I believe I am just a curious seeker of creative solace. Even though I laugh about the many oddities of what half of the uncreative populous talk about, I am not authorized to insult or criticize them. They have done their bit of climbing ladders; honestly or dishonestly.

All these three days have been very important with context to the yarn of personal growth. The mind that was held captive by cobwebs of unfair thinking, finds itself a bit enlightened now. The excess baggage of not wanting to go against heart seems to have lightened a bit. All that remains with me are conversations. These conversations comprised words like – Tell me something about yourself, how good are you at doing xyz, what is your opinion about its future, would you like to know anything more about us, we will keep in touch, there is lots happening around us and we might have skipped that. It was left to my imagination to either believe or disbelieve them. On most occasions, I disbelieved them but didn’t express what was on my mind.

But such encounters are necessary for the process of life to continue smoothly. Disruptions challenge the way our minds might want to think. Or else our minds tend to grow lazy. Our minds start feeling petrified by the prospect of facing a potential challenge lurking around us. The last three days have been filled with disruptions. These disruptions ranged from an erratic internet connection to an unplanned discussion. From a missed call to attended calls of the unwanted and one such call was from the so called Customer Service Centre of Hypercity.

The female on the other side of the phone opened the conversation with a courteous question – Excuse me sir, I would first like to seek your permission to ask, if this is the right time to talk to you? She added more by extending it with another sentence – Sir, will you be willing to share your marital status and the number of kids you have? I was impressed. She spoke very well. Her voice was controlled. Seemed to be in her early twenties and didn’t come across as a threat to my mind, while being in the middle of heavy duty thinking. After having shared all the details, she asked me as to why I wasn’t shopping too often at Hypercity? She wanted to know if I was unhappy with their services. Did the staff not cooperate with me? Or did I want to see a change that Hypercity could introduce with respect to my feedback? Voila. I was bowled over. I conveyed to her my satisfying replies. Her gratitude seemed like an announcement in an airplane. Thank you so much sir for having spared your precious time to answer our questions. We assure you of better services and a pleasant shopping experience during your next visit to Hypercity.

But such communication is very rare. The executive I spoke to was well trained and respected the significance of time, the communication, the seriousness and possibly the temperament of a rigid customer like me. The next moment was that of shock. I was coordinating with a disorganized courier service agent. For a second, I thought they had misplaced the cheque that I was expecting from someone. As I started tracing the courier and talking to the guys involved, I encountered disruptions and thereby lay the challenge. These disruptions where in the form of humans, with whom I hate to communicate on an everyday basis. But luck was in my favor and the shenanigans ended with the courier company sending across a person to personally deliver my documents aka cheque.

In all these three days, I think somewhere there was less of effort involved and the perception to do more was missing. I sat across a table staring at the calendar and felt there was still an unfinished task to be accomplished. Excusing myself for a half day from the task in hand, I landed up at one of the offices of a Government of India undertaken Insurance Company. Somehow I followed my intuition of they haven’t acknowledged a document, sent across by my mom to adjust a claim. Initially I was shocked by the tactical location of this office. The office was located in a State Transport Bus owned complex. I took an over abused staircase that helped me arrive at the first floor of the office. The walls were plastered with spit (definitely a byproduct of endless gutka gossips). The security guard sitting at the entrance preferred to busy himself with his personal dose of powdered tobacco than wanting to attend my query. I still mustered the courage to be vociferous.

Who will help me solve this problem? Open the door, go straight, turn to your left and he might be of some help to you. Followed by an ignorant round of laughter, I was directed towards the official who held the fate of my mother’s insurance claim. A discussion between him and me, made me realize how easily he had not even bothered to read through the details; we had couriered across centuries ago. It was upsetting to realize that my mother and I had invested a total of Rs.15 in simplifying the task-on-hand of these unkind species. But looking at my outraged form, this gentleman somewhere between his mid 40s sprung into action. Kalji karu naka, hey don mintacha kaam aahey, fukatcha dag dag karoon gheoo naka (No need to worry, this task will take just two minutes to be taken care of and please don’t stress yourself). The result of this proactive action will be released only after ten days. That is when I will come to know if I have fared well in my effort. For no reason, I think that our Government offices are a symbol of colossal chaos. The number of pillars in these offices stands outnumbered. Or else, how will they do justice to the phrase of ‘made to run from pillar to pillar’!

Last but not the least, I wish to speak about a lady who expressed her desire to have a prolonged conversation with me regarding some prospects of future. But the conversation got scattered between her paying more attention to her laptop than me. The conversation got scattered between two gentlemen who were sitting around her paying more attention to her continuous exit and entry into the room than the points, I was stressing upon. To be frank, I don’t care about the outcome of this flawed discussion.

From all the above actions that I spoke about, I think the fault was mine to have limited myself somewhere from not wanting to do more. That means in the last eight days; I haven’t done much to achieve the ‘more’ that I perceive from 2014. But great men said ‘better late than never’ and as agreed, I am looking ahead to the next 357 days of the year. If I am good at calculations that stands for next eleven months of the year and I can’t care a damn less about the prospect of getting to do so much more in these coming days.

No matter where I am. No matter what I might be planning of doing next. The objective is clear – think and write more for 357 more days to do a lot more.

-vociferous