IN THE SORRY STATE OF AMAZON.COM

Book lovers aren’t fools!

I being a book lover am not a fool for sure.

For years that I’ve been addicted to reading and writing as well, books have been a way of life.

So far so good, life was dreamlike in the company of good books, great authors and gigantic publishers until the Amazon.Com mishap occurred. I was indeed left feeling like a fool!

Since I was ordering Rishi Kapoor’s Autobiography, an option showed up mentioning that customers were also interested in buying Karan Johar’s Autobiography. To me, this seemed like a great combination. Even though Karan Johar’s book was announced to be a paperback, I had very little to grow concerned about. I sealed the deal and eagerly awaited the arrival of both books.

Both books arrived as per the conveyed schedule. But the big surprise was yet to be opened. On unsealing the package, which held Karan Johar’s Autobiography, I was left miffed. Even though it was a paperback, it wasn’t an original copy. The book looked as bad as one of those counterfeits, which are sold across innumerable traffic signals.

The compressed photograph on the top

The elements, which accompanied the book, were not trustworthy.

A handwritten note - Have a Good Read!! J , stamped by the dealer who had sent me across the book. His massive signature provided the much unrequited tease.

The handwritten note by the sender

Talking about the book, the cover looked dull. The author or the subject matter’s photographs were stretched, compressed and badly edited. The colors looked dull. The edges revealed the fact that the book might have been used by someone, badly manhandled and exchanged or sold thereafter. One of the inner pages carried the dealer’s stamp again. They were arranged in the wrong manner. The cut marks were visible (seems like someone Xeroxed the book before it went for final publishing). Pages were missing. Most of the pages repeated or disorganized. The photographs printed within were of poor quality. Print on some pages already looked faded.

The bad quality of photographs inside

The missing pages

The stamp on one of the inner pages

The tattered cover

Bad quality

The visible cut marks 

In short, Amazon.Com took me on a joyride (which was unexpected). On being displeased by the delivery, I had initiated a chat on Amazon.Com and demanded a replacement. But I was told, the book itself is out of stock. I still decided to go against my wish and retain the copy to continue reading. But when I discovered that many pages were missing, I couldn’t resist requesting them to help me return it. Right now, I am waiting for the refund to take place (of which, I am very less hopeful about).

Having said that, I also wish to know, is this a negative propaganda against Amazon.Com? Are some sellers queuing up to tarnish the image of Amazon.Com? It would be interesting to know the inner story or a discreet scandal in making.

I haven’t heard about a name like Nani-Intaya Consultant and Associates. But they being located in Delhi made my head turn otherwise. After the fiasco, these guys also had the audacity to send across an email to me:

Dear Buyer

This is to inform you that yours valuable money have been initiated back to yours account as a refund.

"We're sorry to hear about your experience with the purchase. We aim to offer quality satisfaction for all of our customer and will do whatever it takes to take care of you. Please feel free to contact us on +91-9910365748. Replacement of the purchase is always there for you. Thank for the opportunity to make this right. We've made changes to the way we operate to ensure this doesn't happen again. Your are our top priority."

It will be very kind of you if you receive yours refund back kindly notify us also and Hope you will not mind to give us some good feedback for our generous customer service via Amazon.in

Hoping to see You again :)

Thanking you.

Regards,

Nani-Intaya Consultant And Associates

New Delhi

PS: The language of this letter is questionable too.

I am disturbed that Amazon.Com is yet to drop this seller from its list of dealers on marketplace. I am equally disturbed to see how these guys are communicating with me.

If Amazon.Com can do something so hideous, I have no trust left in placing online orders for books. At the same time, it concerns me about the state of the author, the publisher. Do the author, the publisher, the printer, the editor know that counterfeit copies of an original book are sold on Amazon.Com?

If this is the state of what online shopping of books is all about then I regret to say, “We are in the sorry state of Amazon.Com”.

-Virtuous Vociferous